Crown Consulting, Inc. (CCI), is dedicated to helping government organizations enhance the effectiveness and accountability of their programs. Our analytic methods help organizations pinpoint customer needs clearly and target resources efficiently. Our evaluation methods allow organizations to measure and predict program effectiveness. Our business process strategies foster productive interaction within and across organizations.
CCI brings special talents to assist organizations in adopting new technologies. Our services institutionalize processes for selecting and incorporating technologies into program operations –processes that set the foundation for better decision-making. These processes derive from and build on a range of techniques, methods and tools. The results are dynamic organizations that apply investment criteria and efficiency-enhancing perspectives to every aspect of their operations.
CCI produces enduring results through practical solutions that account for a client’s long-term objectives, human and capital resources, and capacity to integrate new systems and methods. Experience and incisive analyses enable us to generate meaningful advances in:
Processes and Productivity: We help clients to maximize the effectiveness of their resources and benefits of their services. Our approach rests on gaining an in-depth understanding of an organization, its mission, and in-place mechanisms for meeting mission objectives. The analysis is comprehensive – examining customers, “market” and transactional information, and measures of performance. The results yield recommendations for specific business process improvements or fundamental business process reengineering.
Performance Measurement and Internal Evaluation Processes: We work with clients to define measures of performance and integrate them into decision-making and evaluation processes. These measures help to evaluate ongoing projects and allocate resources to prospective programs. For current projects, we develop measures that reveal progress and account for resource use and schedule requirements – indicators such as earned value and schedule variance. For prospective projects, we employ measures that portray potential return on investment while accounting for risk factors.
Strategic, Business and Action Planning: We help clients to develop effective mission statements and create strategic plans to accomplish their mission. Our approach applies tools to analyze market and technological forces that shape program focus. It accounts for financial constraints and organizational characteristics that define the capacity of an organization to respond to emerging issues and sets the foundation for a dynamic process of performance assessment and, if necessary, refocusing of strategic plans.